For non-quality issue:
- If the order is unshipped:
- Email us as soon as possible, we can cancel the order and refund for you.
- If the order is shipped:
- You can email us with reason to return/exchange. If the reason is acceptable to us, we will proceed to refund once we got the item(s) back in good condition. We will not cover shipping cost for return/exchange of non-quality issue.
For quality issue:
- Email us within 30 days of package arrival with photo evidence. We will proceed to return/exchange once we verify the evidence. The shipping cost will be covered for quality issue cases, though refund can only be proceed after we got the item(s) back.